Privacy Policy

Last updated: 27 November 2025

1. Overview

This Privacy Policy explains how Arctic Software (“we”, “us”, “our”) collects, uses and protects information when you visit our website or purchase our products.

2. Information we collect

Account details such as your email address and name when you register or complete a purchase.
Billing information processed by Stripe on our behalf (we do not store full card numbers).
Technical data such as IP address, browser type and basic usage logs for security and analytics.

3. How we use your information

To process orders, subscriptions and payments.
To deliver digital products, license keys and account access.
To provide customer support and respond to enquiries.
To improve our services and maintain security.
To comply with legal obligations, such as tax and accounting rules.

4. Payments via Stripe

All card payments are handled by Stripe, our third-party payment processor. Stripe may collect additional information required to process your payment securely. For details on how Stripe uses your data, please see the Stripe Privacy Policy on their website.

5. Data retention

We keep order records, invoices and essential account information for as long as necessary for tax, accounting and security purposes, and as required by applicable law. Non-essential analytics data may be stored for shorter periods.

6. Cookies and analytics

Our site may use basic cookies or similar technologies to remember preferences and to measure anonymous usage patterns. You can usually control cookies through your browser settings.

7. Your rights

Depending on your location, you may have rights to access, correct or delete certain personal data we hold about you, or to object to specific types of processing. To make a request, contact us using the details below.

8. Data security

We take reasonable technical and organisational measures to protect your information, including restricting access to administrative systems and using HTTPS encryption on our websites. However, no method of transmission or storage is 100% secure and we cannot guarantee absolute security.

9. International transfers

Our services may be operated from servers located in different countries. By using our services, you acknowledge that your information may be processed outside your home jurisdiction where data protection rules may differ.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above when changes are made.

11. Contact

For privacy questions or data requests, please contact: support@arctive.live