Refund Policy

Last updated: 27 November 2025

Digital products

Arctic Software provides digital software products, license keys and online access. Because access is normally granted immediately after payment, we generally do not offer refunds once a product has been delivered.

When a refund may be considered

The product cannot be activated or used due to a technical issue on our side and we are unable to resolve it within a reasonable time.
You were charged more than once for the same order by mistake.
There is a clear billing error (for example, you were charged a price different to that shown at checkout).

Non-refundable situations

Change of mind after purchase.
Failure to read the product description or system requirements.
Misuse of the product, violation of our Terms of Service, or sharing license keys with third parties.

How to request a review

If you believe you are eligible for a refund under the criteria above, contact us at support@arctive.live with your order ID, the email used at checkout and a description of the issue. We may ask for additional information in order to verify your request.

Chargebacks

If you open a dispute or chargeback with your bank or card issuer, we may suspend access to your products while the dispute is under review. We encourage you to contact us first so we can try to resolve any problem directly.